If you experience problems with LM-X, we may ask you to enable debug mode in LM-X (, as described below) , and send us the log files from the LM-X License Manager log directory.
Enabling client-side debug mode
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To enable client-side debug mode in Windows:
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- Set the environment variable
LMX_EXTENDEDLOG
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- ; for example:
$
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set
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LMX_EXTENDEDLOG=C:\Users\john\lmx-extended.txt
...
-
$
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my-application.exe
...
-
- Restart your licensed software.
To enable client-side
Enabling debug mode in Linux
To enable debug mode in Linux:
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- Set the environment variable
LMX_EXTENDEDLOG
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- ; for example:
$
...
export
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LMX_EXTENDEDLOG="/var/log/lmx-extended.log"
...
-
$
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./my-application
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- Restart your licensed software.
Enabling license server debug mode
To enable debug mode for the license server in Windows or Linux, either:
- : Navigate to the configuration file and type in:
Enable extended logging by settingLOG_FORMAT=EXTENDEDin the license server configuration file.
or - Set the extended logging in the web-based UI.
For more information about license server logging, see Enabling and configuring license server logging License server log file.