...
When running License Statistics, you may see something similar to the following in the License Statistics log:[2007-08-20 15:47:09] Ready for querying...
[2007-08-20 15:47:09] Starting monitor of @btpssrv017!
[2007-09-13 23:02:00] FAIL: Unable to write database for vendor adskflex!
This error is usually caused by a 3rd party application, such as antivirus or backup software, locking the database files. In some cases, this problem can occur if all files and directories are not unzipped into the License Statistics directory.
Try the following steps to troubleshoot the problem, checking after each step to see whether the problem is resolved and proceeding to the next step if necessary:
...
- Temporarily disable any antivirus or backup software and check to see whether it resolves the problem.
- If the problem is not resolved, disable any other software that could potentially do file locking on the database files.
- If the problem still is not resolved, use a process monitor to observe any file locking that is occurring to identify what is locking the files.