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You can check whether insufficient memory is the problem by looking at the MySQL server log file, which can be found in one of the following directories:
..\License Statistics\log\mysql.log ..\License Statistics\mysql_x86\data{color}hostname.err (for 32-bit database) ..\License Statistics\mysql_x64\data{color}hostname.err (for 64-bit database)
where hostname is the hostname of the machine where License Statistics is installed.
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When running License Statistics, you may see something similar to the following in the License Statistics log:[2007-08-20 15:47:09] Ready for querying...
[2007-08-20 15:47:09] Starting monitor of @btpssrv017!
[2007-09-13 23:02:00] FAIL: Unable to write database for vendor adskflex!
This error is usually caused by a 3rd party application, such as antivirus or backup software, locking the database files. In some cases, this problem can occur if all files and directories are not unzipped into the License Statistics directory.
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