You can automatically synchronize Customer and Contact data between License Activation Center and SalesForce.com in the Administration page.
To enable synchronization:
- Open the Salesforce Integration tab from the Administration page.
- Under the Configuration area, click the Enable checkbox.
- Enter and enter your SalesForce.com credentialsusername and password, using your SalesForce.com API security code for the password.
- Select the update interval in the Configuration grid.
- From the Update Interval selection list, select the intervals to use for updating SalesForce.com synchronization data. Data will be automatically synchronized at each update interval to reflect changes since the last update.
- Click Save.
Note that the initial synchronization may take some time, depending on the amount of data you have in SalesForce.com. The status of the synchronization, including its successful completion and any problems, are logged in the History grid.
Performing a full re-synchronization
If necessary, you Data will be automatically synchronized at each update interval to reflect changes since the last update. You can force a full resynchronization re-synchronization using the Resynchronize button. This will resynchronize Re-synchronize button, which will re-synchronize all data at the next regular update interval, and . Full re-synchronization is needed only in rare cases. For example, you may want to do a full resynchronization if there are significant changes to your original data set in SalesForce.com, or if LAC enhancements provide new synchronization features you want to take advantage of. Resynchronization Re-synchronization will not remove data from LAC; however, if customer data has been deleted from SalesForce.com since the last full synchronization, that Customer object in LAC will no longer have any relationship to SalesForce.com data.
Synchronized fields
Upon SalesForce.com synchronization, every Customer object in LAC is given the custom tag "SF_Id," which stores the customer's SalesForce.com account ID. Contacts are matched based on email address.
...
To synchronize additional SalesForce.com fields, add a custom tag to a Customer object in LAC. The custom tag must be in the format SF_full_custom_tag_database_name. For example, if you have a custom field named "Currency" in SalesForce.com, the custom tag would be named "SF_Currency_c."