If you have any problems installing or running License Statistics, please review the log file, described in License Statistics log file, to investigate the cause of the problem.
Troubleshooting for specific issues is covered in the following sections:
troubleshooting information for the issue you're experiencing.
User Directory LDAP issues
Combining realtime and denials data under a single server
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MySQL issuesIn addition to these troubleshooting topics, Download latest release components offers pre-release parser file downloads for customers experiencing issues with a particular parser.