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The information on this page refers to License Statistics v7.3 and newer, which added a License Exceeded status and an "invalidate cache" action for individual license servers. If you are using a version previous to v7.3, see documentation for previous versions. |
Cache preparation is a fully automated, background process that allows historical reports to be generated more quickly, rather than calculating the reports on demand. However, cache preparation may occasionally fail due to inconsistent data in older databases.
You can review the cache status in report grids or from the Cache tab in the Administration: License Servers page to check that the cache preparation has been successful, as described below.
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License Statistics system administrators can review the cache status for license servers from the Cache tab in the Administration: License Servers page.
The License Servers Cache Status grid includes both hourly and daily cache status information:
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In addition to providing cache status, the Cache tab in the Administration: License Servers page includes the ability to invalidate the cache. Cache invalidation is a process that clears the reports cache, which X-Formation Support may advise for helping to resolve inconsistencies in cached data.
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Invalidating the cache should be done with caution. Clearing the reports cache is usually performed only when requested by X-Formation Support to help resolve inconsistencies in cached data. Although invalidating the cache is in itself a quick process and no data will be lost, reports will be unavailable while the cache is re-created, which may take a few hours for larger databases. |
To invalidate (clear) the reports cache, use the Invalidate button above the License Servers Cache Status grid.
You can also invalidate the cache for individual license servers using the broom icon in the Action column of the License Servers Cache Status grid.
For complete details on invalidating the cache, see see Cache invalidation.