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Licensing Model 2025 was introduced with License Statistics v7.0 to simplify and make add more flexibility to the licensing rules more flexible. Licensing Model 2025 is not supported by License Statistics versions older than v7.0. Licensing Model 2025 is now the default for License Statistics v7.0 and newer, and Licensing Models 2013 and 2019 are deprecated as of v7.0. However, according to the rules described in the License Transition section:
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- Subscription licensing model (perpetual licenses are available as a limited option under specific circumstances)
- Two plan options: Standard (lower price, limited functionality) and Pro (full functionality)
- Grace Period and Light Restricted Access Mode allow for continued usage after exceeding the user license limit
- Remote and End User monitoring continues even when the user limit is exceeded after the Grace Period
- Allows for up to 125% of the license user limit
- Harvesting is included in the Pro plan
- Unlimited license servers and hosts are allowed
- Changes to how users are counted
- Ability to remove historical data older than the last 30 days
With these changes, Licensing Model 2025 carries the following benefits:
- Flat licensing
- Do not count historical users
- Pay for what you use (last 30 - days)
- Easy to estimate and calculate needs
- Temporary license extensions
- Unlimited License Servers license servers and Hostshosts
- Grace Period and continued server monitoring (LRAMLight Restricted Access Mode) if the license was limits are exceeded
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The following sections describe how Licensing Model 2025 handles license limits. (
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Note that limiting number of hosts and limiting number of license servers no longer applies to Licensing Model 2025. |
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Limit on number of Users
Commercial licenses are delivered with a user count limit, which is the maximum number of unique usernames. The user count includes all users monitored in the last 30 days (including Realtime Usage, Imported Usage and Denials).
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| Type | Description | License Type | Result in License Statistics v7.x | What to do next? |
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| Issue occurred when starting License Statistics | ||||
| Version mismatch | The License Statistics version does not match the license version. | All | License Statistics starts in Restricted Access Mode. | Load a license with a version equal to or higher than your License Statistics version. |
| Maintenance expired | The License Statistics version is newer than the maintenance expiration date in the license. | All | License Statistics starts in Restricted Access Mode. | Load a license with active maintenance. |
| License expired | Historical data prior to the date when the trial was started exists in the database. | Trial | License Statistics starts in Restricted Access Mode | Load a commercial license. Start a Trial license with an empty database. |
License expiration date has been exceeded. | Trial Subscription Test | License Statistics starts in Restricted Access Mode. | Load a license with an active expiration time. Load a Perpetual license. | |
| User limit exceeded | Number of users in the database exceeds the license limit
| All | License Statistics starts under a Grace Period. | Load a license with a higher user limit. Wait for the user count to drop. Disable license servers and wait for user count to drop. |
Number of users in the database exceeds the license limit
| All | License Statistics starts in Light Restricted Access Mode. | Load a license with a higher user limit. Wait for the user count to drop. Disable license servers and wait for user count to drop. | |
Number of users in the database exceeds the license limit
| All | License Statistics starts in Restricted Access Mode. | Load a license with a higher user limit. Wait for the user count to drop. Disable license servers and wait for user count to drop. | |
| Issue occurred when running License Statistics | ||||
| Maintenance expired | License server was created or updated to a version higher than the last monitored version before the maintenance expiration date was exceeded. | All | Data from querying is skipped. License server status changes to "Offline." | Revert the license server to a version with a date prior to maintenance expiration. Load a license with active maintenance. |
| License expired | License expiration date has passed. | Trial Subscription Test | License Statistics switches to Restricted Access Mode. | Load a license with an active expiration time. Load a Perpetual license. |
| User limit exceeded | Number of users in the database exceeds the license limit
| All | License Statistics starts in the Grace Period. | Load a license with a higher user limit. Wait for the user count to drop. Disable one or more license servers to reduce loadand wait for user count to drop. |
Number of users in the database exceeds the license limit
| All | License Statistics starts in Light Restricted Access Mode. | Load a license with a higher user limit. Wait for the user count to drop. Disable one or more license servers to reduce load. and wait for user count to drop. | |
Number of users in the database exceeds the license limit
| All | License Statistics starts in Restricted Access Mode. | Load a license with a higher user limit. Remove some data (e.g., feature or server). Wait for the user count to drop. Disable license servers and wait for user count to drop. | |
| License Harvesting agents limit exceeded | One or more new agents were added to License Harvesting Agent group, but there are no more available licenses. | All | Harvesting does not start on the new agents. Agent reports "No License" in the Harvest column on the Agents grid in the License Statistics UI. | Load a license with a higher user limit. Remove other agents from License Harvesting groups to free license(s). |
| Normally, License Statistics prevents issues from occurring upon runtime, but the following issue may occur in rare cases, such as when anetwork license is changed on the license server. | ||||
| Version mismatch | The License Statistics version does not match the license version. | All | License Statistics switches to Restricted Access Mode. | Load a license with a version equal to or higher than your License Statistics version. |
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