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The information on this page refers to License Statistics v6.11 13 and newer, which removed license server alias functionality. renamed "read-only mode" to "restricted access mode." If you are using a version previous to v6.1113, see documentation for previous versions. |
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The old licensing model for License Statistics is deprecated as of v6.0, but will continue to work with all License Statistics versions, including v5.x and v6.x, according to the rules described in the License Transition section. |
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| Type | Description | License Type | Result in License Statistics v5.x | Result in License Statistics v6.x | What to do next? |
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| Issue occurred when starting License Statistics | |||||
| Version mismatch | The License Statistics version does not match the license version. | All | License Statistics fails to start. | License Statistics starts in read-only restricted access mode. | Load a license with a version equal to or higher than License Statistics has. |
| Invalid license | Conflict in configuration between realtime and imported configuration. | All (Import only) | Not applicable | License Statistics starts in read-only restricted access mode. | Contact support. |
| There is no realtime license to load. | All | License Statistics fails to start. | License Statistics starts in read-only restricted access mode. | Contact support. | |
| Maintenance expired | The License Statistics version is newer than the maintenance expiration date in the license. | All | License Statistics fails to start. | License Statistics starts in read-only restricted access mode. | Load a license with active maintenance. |
| License expired | Historical data prior to the date when the trial was started exists in the database. | Trial | License Statistics fails to start. | License Statistics starts in read-only restricted access mode. | Load a commercial license. Start a Trial license with an empty database. |
License expiration date has been exceeded. | Trial University Test | License Statistics fails to start. | License Statistics starts in read-only restricted access mode. | Load a license with an active expiration time. Load a Perpetual license. | |
| User limit exceeded | Number of realtime users in the database from the last 14 days exceeds the license limit. | Perpetual Test | License Statistics fails to start. | License Statistics starts in read-only restricted access mode. | Load a license with a higher realtime user limit. |
| Number of all imported users in the database exceeds the license limit. | Perpetual Test (Import only) | License Statistics fails to start. | License Statistics starts in read-only restricted access mode. | Load a license with a higher imported user limit. | |
| License Server limit exceeded | Number of imported license servers in the database from the last 3 months exceeds the license limit. | Perpetual Test (Import only) | License Statistics fails to start. | License Statistics starts in read-only restricted access mode. | Load a license with a higher imported license server limit. |
| Issue occurred when running License Statistics | |||||
| Maintenance expired | License Server was created or updated to version higher than the last monitored before the maintenance expiration date passed. | All | Data from querying is skipped. License server status changes to "Down". | Data from querying was skipped. License Server status changed to "Offline". | Revert the license server to a version with a date prior to maintenance expiration. Load a license with active maintenance. |
| License expired | License expiration date has passed. | Trial University Test | Monitoring of all license servers is disabled (status: Disabled visible for all license servers), but GUI remains operative. No more logs are imported. | Switching to read-only restricted access mode | Load a license with an active expiration time. Load a Perpetual license. |
| User limit exceeded | While monitoring the license server, the number of users to save exceeds the user license count limit. | Perpetual Test | Data from querying is skipped. License server status changes to "Down." Notification about the incident is sent (if configured). | Data from querying is skipped. License server status changes to "Offline." Notification about the incident is sent (if configured). | Load a license with a higher realtime user limit. Disable some license servers to reduce load. |
| License server limit exceeded | One or more new realtime license servers were created, but there are no more available licenses. | Perpetual Test | Monitoring does not start. License server status changes to "Disabled" | Monitoring does not start. License server status changes to "License Exceeded." | Load a license with a higher realtime license server limit. Disable/remove other realtime license servers to free the license. |
| Tried to import new license server, but there are no more available licenses. | Perpetual Test (Import only) | Data is not imported. License server is not created. | Data is not imported. | Load a license with a higher imported license server limit. Remove other imported license server(s) to free the license. | |
| Normally, License Statistics prevents the following issues from occurring upon runtime, but they may occur in rare case, such as when anetwork license is changed on the license server. | |||||
| Version mismatch | The License Statistics version does not match the license version. | All | Monitoring of all license servers is disabled (status: Disabled visible for all license servers), but GUI remains operative. No more logs are imported. | License Statistics switches to read-only restricted access mode. | Load a license with a version equal to or higher than License Statistics has. |
| User limit exceeded | Number of realtime users in database from last 14 days exceeds the license limit. | Perpetual Test | Monitoring of all License Servers is disabled (status: Disabled visible for all License Servers), but GUI remains operative. No more logs are imported. | License Statistics switches to read-only restricted access mode. | Load a license with a higher realtime user limit. |
Number of all imported users in database exceeds the license limit. | Perpetual Test (Import only) | Monitoring of all License Servers is disabled (status: Disabled visible for all License Servers), but GUI remains operative. No more logs are imported. | License Statistics switches to read-only restricted access mode. | Load a license with a higher imported user limit. | |
| License server limit exceeded | Number of imported license servers in database from the last 3 months exceeds the license limit. | Perpetual Test (Import only) | Monitoring of all license servers is disabled (status: Disabled visible for all license servers), but GUI remains operative. No more logs are imported. | License Statistics switches to read-only restricted access mode. | Load a license with a higher imported license server limit. |
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