The information on this page refers to License Statistics v6.13 and newer, which renamed "read-only mode" to "restricted access mode." If you are using a version previous to v6.13, see documentation for previous versions. |
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A new licensing model was introduced with License Statistics v6.0 to simplify the licensing rules. The new licensing model is not supported by License Statistics versions older than v6.0. The new licensing model is now the default for License Statistics v6.0 and newer, and the old licensing model is deprecated as of v6.0. However, the old licensing model will continue to work with all License Statistics versions, including v5.x and v6.x, according to the rules described in the License Transition section. |
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Type | Description | License Type | Result in License Statistics v6.x | What to do next? |
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Issue occurred when starting License Statistics | ||||
Version mismatch | The License Statistics version does not match the license version. | All | License Statistics starts in read-only restricted access mode. | Load a license with a version equal to or higher than License Statistics has. |
Maintenance expired | The License Statistics version is newer than the maintenance expiration date in the license. | All | License Statistics starts in read-only restricted access mode. | Load a license with active maintenance. |
License expired | Historical data prior to the date when the trial was started exists in the database. | Trial | License Statistics starts in read-only restricted access mode | Load a commercial license. Start a Trial license with an empty database. |
License expiration date has been exceeded. | Trial University Test | License Statistics starts in read-only restricted access mode. | Load a license with an active expiration time. Load a Perpetual license. | |
User limit exceeded | Number of users in the database exceeds the license limit. | Perpetual Test | License Statistics starts in read-only restricted access mode. | Load a license with a higher user limit. Remove some data (e.g., feature or server). |
Host limit exceeded | Number of hosts in the database exceeds 125% of the user limit. | Perpetual Test | License Statistics starts in read-only restricted access mode. | Load a license with a higher user limit. Purchase a High Performance Computing (HPC) add-on to allow unlimited hosts to be monitored. |
License server limit exceeded | Number of license servers with imported data in the database exceeds the license limit. | Perpetual Test | License Statistics starts in read-only restricted access mode. | Load a license with a higher license server limit. Remove some data (e.g., feature or server). |
Issue occurred when running License Statistics | ||||
Maintenance expired | License server was created or updated to a version higher than the last monitored version before the maintenance expiration date was exceeded. | All | Data from querying is skipped. License server status changes to "Offline." | Revert the license server to a version with a date prior to maintenance expiration. Load a license with active maintenance. |
License expired | License expiration date has passed. | Trial University Test | License Statistics switches to read-only restricted access mode. | Load a license with an active expiration time. Load a Perpetual license. |
User limit exceeded | While monitoring the license server, the number of users to save exceeds the user license count limit. | Perpetual Test | Data from querying is skipped. License server status changes to "Offline." Notification about the incident is sent (if configured). | Load a license with a higher user limit. Disable some license servers to reduce load. Remove some data (e.g., feature or server). |
Host limit exceeded | While monitoring the license server, the number of hosts to save exceeds 125% of the user license count limit. | Perpetual Test | Data from querying is skipped. License server status changes to "Offline." Notification about the incident is sent (if configured). | Load a license with a higher user limit. Disable some license servers to reduce load. Remove some data (e.g., feature or server). Purchase a High Performance Computing (HPC) add-on to allow unlimited hosts to be monitored. |
License server limit exceeded | One or more new realtime license servers were created, but there are no more available licenses. | Perpetual Test | Monitoring does not start. License server status changes to "License Exceeded." | Load a license with a higher license server limit. Disable/remove other license servers to free the license. |
Tried to import data to the new license server, but all licenses are consumed already. | Perpetual Test | Data is not imported. | Load a license with higher license server limit. Disable/remove other license server(s) to free the license. | |
License Harvesting agents limit exceeded | One or more new agents were added to License Harvesting Agent group, but there are no more available licenses. | Perpetual Test | Harvesting does not start on the new agents. Agent reports "No License" in Application to Harvest column on Agents grid. | Load a license with higher License Harvesting agents limit. Remove other agents from License Harvesting groups to free license(s). |
Normally, License Statistics prevents the following issues from occurring upon runtime, but they may occur in rare case, such as when anetwork license is changed on the license server. | ||||
Version mismatch | The License Statistics version does not match the license version. | All | License Statistics switches to read-only restricted access mode. | Load a license with a version equal to or higher than License Statistics has. |
User limit exceeded | Number of users in the database exceeds the license limit. | Perpetual Test | License Statistics switches to read-only restricted access mode. | Load a license with a higher user limit. Remove some data (e.g., feature or server). |
Host limit exceeded | Number of hosts in the database exceeds 125% of the user limit. | Perpetual Test | License Statistics switches to read-only restricted access mode. | Load a license with a higher user limit. Remove some data (e.g., feature or server). Purchase a High Performance Computing (HPC) add-on to allow unlimited hosts to be monitored. |
License server limit exceeded | Number of license servers with imported data in the database exceeds the license limit. | Perpetual Test | License Statistics switches to read-only restricted access mode. | Load a license with a higher license server limit. Remove some imported license servers. |
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