...
Type | Description | License Type | Result in License Statistics 5v5.x | Result in License Statistics v6.x | What to do next? |
---|---|---|---|---|---|
Issue occurred when starting License Statistics | |||||
Version mismatch | The License Statistics version does not match the license version. | All | License Statistics fails to start. | License Statistics starts in read-only mode. | Load a license with a version equal to or higher than License Statistics has. |
Invalid license | Conflict in configuration between realtime and imported configuration. | All (Import only) | Not applicable | License Statistics starts in read-only mode. | Contact support. |
There is no realtime license to load. | All | License Statistics fails to start. | License Statistics starts in read-only mode. | Contact support. | |
Maintenance expired | The License Statistics version is newer than the maintenance expiration date in the license. | All | License Statistics fails to start. | License Statistics starts in read-only mode. | Load a license with active maintenance. |
License expired | Historical data prior to the date when the trial was started exists in the database. | Trial | License Statistics fails to start. | License Statistics starts in read-only mode. | Load a commercial license. Start a Trial license with an empty database. |
License expiration date has been exceeded. | Trial University Test | License Statistics fails to start. | License Statistics starts in read-only mode. | Load a license with an active expiration time. Load a Perpetual license. | |
User limit exceeded | Number of realtime users in the database from the last 14 days exceeds the license limit. | Perpetual Test | License Statistics fails to start. | License Statistics starts in read-only mode. | Load a license with a higher realtime user limit. |
Number of all imported users in the database exceeds the license limit. | Perpetual Test (Import only) | License Statistics fails to start. | License Statistics starts in read-only mode. | Load a license with a higher imported user limit. | |
License Server limit exceeded | Number of imported license servers in the database from the last 3 months exceeds the license limit. | Perpetual Test (Import only) | License Statistics fails to start. | License Statistics starts in read-only mode. | Load a license with a higher imported license server limit. |
Issue occurred when running License Statistics | |||||
Maintenance expired | License Server was created or updated to version higher than the last monitored before the maintenance expiration date passed. | All | Data from querying is skipped. License server status changes to "Down". | Data from querying was skipped. License Server status changed to "Down". | Revert the license server to a version with a date prior to maintenance expiration. Load a license with active maintenance. |
License expired | License expiration date has passed. | Trial University Test | Monitoring of all license servers is disabled (status: Disabled visible for all license servers), but GUI remains operative. No more logs are imported. | Switching to read-only mode | Load a license with an active expiration time. Load a Perpetual license. |
User limit exceeded | While monitoring the license server, the number of users to save exceeds the user license count limit. | Perpetual Test | Data from querying is skipped. License server status changes to "Down." Notification about the incident is sent (if configured). | Data from querying is skipped. License server status changes to "Down." Notification about the incident is sent (if configured). | Load a license with a higher realtime user limit. Disable some license servers to reduce load. |
License server limit exceeded | One or more new realtime license servers were created, but there are no more available licenses. | Perpetual Test | Monitoring does not start. License server status changes to "Disabled" | Monitoring does not start. License server status changes to "License Exceeded." | Load a license with a higher realtime license server limit. Disable/remove other realtime license servers to free the license. |
Tried to import new license server, but there are no more available licenses. | Perpetual Test (Import only) | Data is not imported. License server is not created. | Data is not imported. License server is not created. | Load a license with a higher imported license server limit. Remove other imported license server(s) to free the license. | |
Normally, License Statistics prevents the following issues from occurring upon runtime, but they may occur in rare case, such as when anetwork license is changed on the license server. | |||||
Version mismatch | The License Statistics version does not match the license version. | All | Monitoring of all license servers is disabled (status: Disabled visible for all license servers), but GUI remains operative. No more logs are imported. | License Statistics switches to read-only mode. | Load a license with a version equal to or higher than License Statistics has. |
User limit exceeded | Number of realtime users in database from last 14 days exceeds the license limit. | Perpetual Test | Monitoring of all License Servers is disabled (status: Disabled visible for all License Servers), but GUI remains operative. No more logs are imported. | License Statistics switches to read-only mode. | Load a license with a higher realtime user limit. |
Number of all imported users in database exceeds the license limit. | Perpetual Test (Import only) | Monitoring of all License Servers is disabled (status: Disabled visible for all License Servers), but GUI remains operative. No more logs are imported. | License Statistics switches to read-only mode. | Load a license with a higher imported user limit. | |
License server limit exceeded | Number of imported license servers in database from the last 3 months exceeds the license limit. | Perpetual Test (Import only) | Monitoring of all license servers is disabled (status: Disabled visible for all license servers), but GUI remains operative. No more logs are imported. | License Statistics switches to read-only mode. | Load a license with a higher imported license server limit. |
...