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Type | Description | License Type | Result in License Statistics 6.x | What to do next? |
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Issue occurred when starting License Statistics | ||||
Version mismatch | The License Statistics version does not match the license version. | All | License Statistics starts in read-only mode. | Load a license with a version equal to or higher than License Statistics has. |
Maintenance expired | The License Statistics version is newer than the maintenance expiration date in the license. | All | License Statistics starts in read-only mode. | Load a license with active maintenance. |
License expired | Historical data prior to the date when the trial was started exists in the database. | Trial | License Statistics starts in read-only mode | Load a commercial license. Start a Trial license with an empty database. |
License expiration date has been exceeded. | Trial University Test | License Statistics starts in read-only mode. | Load a license with an active expiration time. Load a Perpetual license. | |
User limit exceeded | Number of users in the database exceeds the license limit. | Perpetual Test | License Statistics starts in read-only mode. | Load a license with a higher user limit. Remove some data (e.g., feature or server). |
License Server server limit exceeded | Number of imported license servers in the database exceeds the license limit. | Perpetual Test | License Statistics starts in read-only mode. | Load a license with a higher license server limit. Remove some data (e.g., feature or server). |
Issue occurred when running License Statistics | ||||
Maintenance expired | License Server server was created or updated to a version higher than the last monitored version before the maintenance expiration date was exceeded. | All | Data from querying is skipped. License Server server status changes to "Down." | Revert the license server to a version with a date prior to maintenance expiration. Load a license with active maintenance. |
License expired | License expiration date has passed. | Trial University Test | License Statistics switches to read-only mode. | Load a license with an active expiration time. Load a Perpetual license. |
User limit exceeded | While monitoring the license server, the number of users to save exceeds the user license count limit. | Perpetual Test | Data from querying is skipped. License server status changes to "Down." Notification about the incident is sent (if configured). | Load a license with a higher user limit. Disable some license servers to reduce load. Remove some data (e.g., feature or server). |
License Server server limit exceeded | One or more new realtime license servers were created, but there are no more available licenses. | Perpetual Test | Monitoring does not start. License server status changes to "License Exceeded." | Load a license with a higher license server limit. Disable/remove other license servers to free the license. |
Tried to import new license server, but all licenses are consumed by Realtime and Imported license servers already. | Perpetual Test | New license server is imported, but one of the Realtime License Servers is disabled from monitoring. One of the Realtime license servers changes its status to "License Exceeded." | Load a license with higher license server limit. Disable/remove other license server(s) to free the license. | |
Tried to import new license server, but all licenses are consumed by Imported license servers only. | Perpetual Test | Data is not imported. License server is not created. | Load a license with higher license server limit. Remove other imported license server(s) to free the license. | |
Normally, License Statistics prevents the following issues from occurring upon runtime, but they may occur in rare case, such as when anetwork license is changed on the license server. | ||||
Version mismatch | The License Statistics version does not match the license version. | All | License Statistics switches to read-only mode. | Load a license with a version equal to or higher than License Statistics has. |
User limit exceeded | Number of users in database exceeds the license limit. | Perpetual Test | License Statistics switches to read-only mode. | Load a license with a higher user limit. Remove some data (e.g., feature or server). |
License server limit exceeded | Number of imported license servers in database exceeds the license limit. | Perpetual Test | License Statistics switches to read-only mode. | Load a license with a higher license server limit. Remove some imported license servers. |
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