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Some information on this page refers to License Statistics v5.4 14 or newer, which made minor enhancements to the Email Subscriptions pageadded new notifications for exceeding the user limit. If you are running a previous version of License Statistics, please refer to the documentation relative to your version: 5.4 documentation; 4.16 documentation; 4.15 documentation, 4.9 documentation. |
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- In the License Statistics Events area of the Email Subscriptions tab, select the "License expire" checkbox. (This option is checked by default for the primary Administrator. Other users with Administrator privileges must select this option to enable it.)
- Click Save. You will receive an email alert once per the following intervals:
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Receiving email alerts for exceeding the License Statistics user limit
This alert is These alerts are available for Administrator users only. This These alert option is options are not visible for other users.
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- In the License Statistics Events area of the Email Subscriptions tab, select the "User Exceeding monitored user limit exceeded" checkbox. (This option is checked by default for the primary Administrator. Other users with Administrator privileges must select this option to enable it.)
- Click Save.
There are three types of alerts you may receive associated with exceeding the user limit.
Initial usage increase
You will receive an email alert when usage initially increases:
- From 79% or lower to 80% - 90%
- From 90% or lower to 91% - 95%
- From 95% or lower to 96% or higher
When usage remains within one of these ranges, an additional alert will be sent only once per month. For example, if your usage increases from 75% to 82% on October 10, a notification is sent on that day. Then, if on October 20 the usage increases to 91%, another alert will be sent on that day. If the usage stays between 91% and 95%, another notification will not be sent until November 10 (one month after the initial notification) and once a month thereafter until the next threshold of 96% is reached. As soon as the usage increases to 96% or higher, an alert will be sent out on that day.
User limit exceeded
This alert is sent when when the limit for the number of users that License Statistics can monitor (based on your License Statistics license) is exceeded. In such cases, the data collection is skipped to avoid license over-usage and is permanently lost. This notification is sent only the first time it occurs in the day, even if the overage occurs subsequently in that day.
You can ether disable some license servers to lower the amount of monitored users or, if the user limit is frequently exceeded, consider upgrading the license to allow for a greater number of users to be monitored.
User limit exceeded report
This alert is a report of occurrences when the user limit was exceeded one or more times, sent only once for the previous day's occurrences. The report contains:
- A list of all affected license servers for which data was lost due to the user limit having been exceeded.
- Number of failed queries per server for the entire previous day.
- Date of first occurrence.
Further details on the occurrences (such as dates for each occurrence) can be found in the Error Log.
Receiving email alerts for license servers that are unable to gather proper usage data
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