Some information on this page refers to License Statistics v5.14 or newer, which added new notifications for exceeding the user limit. If you are running a previous version of License Statistics, please refer to the documentation relative to your version: 5.4 documentation; 4.16 documentation; 4.15 documentation, 4.9 documentation.
License Statistics users can subscribe to receive email alerts about events that occur for servers and features being monitored using the Email Subscriptions tab from the Preferences page (the Preferences link is located in the upper right corner of the License Statistics page).
The License Statistics events you can subscribe to include:
Note that a License Statistics administrator must first enable email notifications as described in Configuring email in order for users to receive email notifications for events.
To set or change the email address at which to receive email alerts, use the Account Settings tab, also located in the Preferences page.
This alert is available for Administrator users only. This alert option is not visible for other users.
To receive email alerts when the License Statistics license is nearing expiration:
If the alert cannot be sent on the first day of the interval (due to problems communicating with the mail server or the mail server being down), additional alerts will be attempted during that interval until the alert is successful and/or the interval has passed. After an alert is sent successfully, another alert will not be sent until the next interval is reached. If an entire interval passes without an alert being sent successfully, no further alerts for that interval will be attempted.
These alerts are available for Administrator users only. These alert options are not visible for other users.
To receive email alerts when the limit for the number of users that License Statistics can monitor (based on your License Statistics license) is exceeded:
There are three types of alerts you may receive associated with exceeding the user limit.
Initial usage increase
You will receive an email alert when usage initially increases:
When usage remains within one of these ranges, an additional alert will be sent only once per month. For example, if your usage increases from 75% to 82% on October 10, a notification is sent on that day. Then, if on October 20 the usage increases to 91%, another alert will be sent on that day. If the usage stays between 91% and 95%, another notification will not be sent until November 10 (one month after the initial notification) and once a month thereafter until the next threshold of 96% is reached. As soon as the usage increases to 96% or higher, an alert will be sent out on that day.
User limit exceeded
This alert is sent when when the limit for the number of users that License Statistics can monitor (based on your License Statistics license) is exceeded. In such cases, the data collection is skipped to avoid license over-usage and is permanently lost. This notification is sent only the first time it occurs in the day, even if the overage occurs subsequently in that day.
You can ether disable some license servers to lower the amount of monitored users or, if the user limit is frequently exceeded, consider upgrading the license to allow for a greater number of users to be monitored.
User limit exceeded report
This alert is a report of occurrences when the user limit was exceeded one or more times, sent only once for the previous day's occurrences. The report contains:
Further details on the occurrences (such as dates for each occurrence) can be found in the Error Log.
The license server status that appears as "Down", "Unknown" or "Internal Error" indicates that the monitored license server is unable to gather proper usage data.
A continuous, uninterrupted license server connection is essential to successfully monitor your licenses and it is important to know when License Statistics is unable to gather usage data for a given license server. An Administrator or a User responsible for a given license server can subscribe to receive such email alerts to gain insight into the status of monitored license servers. Each such notification indicates a potential data loss event and informs that actions should be taken to maintain license server connectivity.
To receive email alerts when a license server is unable to deliver proper usage data:
An electronic mail notification system periodically scans for a license server with "Down", "Unknown", or "Internal Error" status, and when it detects such server, it sends an email notification for every License Statistics user subscribed to receive alerts for this server. Each notification is sent only once, unless the license server status changes. A notification will be resent under the following circumstances:
When a license server remains unable to gather proper usage data for a longer time, the notification will not be resent.
To receive email alerts for features that exceed a specified utilization percentage:
To receive email alerts when a feature is nearing its expiration date:
Note: You cannot add multiple subscriptions for the same feature. You need to remove the existing subscription before adding a new one.
Grids and panels can be disabled because of one or more of the following reasons:
To enable grids and panels, add at least one license server for which you want to receive notifications.