Event triggers are actions that take place in LAC through either the web-based UI or the LAC API. An event trigger can be configured to use one or more event handlers. An event handler is a specific response to the event trigger. When you enable an event trigger, LAC will automatically execute the event handler(s) you have configured for that event. For example, when a license order is created for a customer in LAC (an event trigger), you can automatically send a notification email to the contacts for that customer (an event handler).
To enable and configure an event:
- Open the Events tab from the Administration page. All currently configured events are listed on the Events page.
- Click the Add New button at the bottom left of the page. This opens a wizard that steps you through enabling and configuring an event trigger.
- In the Trigger tab, select the trigger to enable from the Event Trigger selection list (see the list of available Event Triggers, below).
- Check the Enabled checkbox to enable the selected trigger.
- Complete any additional information for the trigger. For example, the License About To Expire trigger lets you set the number of days before license expiration to execute the trigger.
- Click Next to continue to the Handlers tab. The Handlers tab lists all currently configured handlers for the selected trigger.
- To add a new handler for the selected trigger, click Add New at the bottom left of the page. The Create Handler dialog opens.
- Select the handler you want to use for the trigger from the Event Handler selection list.
- In the Name field, enter a name that will identify the handler when there are multiple handlers being used for a given trigger.
- Customize the handler as needed by completing the remaining fields (see the list of available Event Handlers, below, for more details on customizing specific event handlers).
- Click Save to save the event handler.
LAC currently includes the following event trigger. Additional event triggers will be added in the future.
Event Trigger | Description |
|---|---|
New License | This event trigger is executed when a new License Order has been added to LAC. |
License About To Expire | This event trigger is executed when a license's expiration date is equal to the current date minus the number of days specified in this trigger's Days Before Expiration field. Valid entries are from 1 to 180 days. For example, if the Days Before Expiration field is set to 60 days, all handlers for this trigger will be executed 60 days before the expiration date of an activated license. The default Days Before Expiration setting is 30. You can add multiple instances of this trigger with different settings for the number of days to expiration. For example, you may have one trigger configured for 60 days before expiration, another for 30 days before expiration, and another for 7 days before expiration. |
| License Expired | This event trigger is executed after a specified number of days past the expiration date of a license. The number of days is specified in the Days After Expiration field. Valid entries are from 0 to 180 days. For example, if the Days After Expiration field is set to 60 days, all handlers for this trigger will be executed 60 days after the expiration date of an activated license. The default Days After Expiration setting is 30. You can add multiple instances of this trigger with different settings for the number of days after license expiration. For example, you may have one trigger configured for 1 day after expiration, another for 7 days after expiration, and another for 14 days after expiration. |
| License Maintenance About to Expire | This event trigger is executed when a license's maintenance expiration date is equal to the current date minus the number of days specified in this trigger's Days Before Maintenance Expiration field. Valid entries are from 1 to 180 days. For example, if the Days Before Expiration field is set to 60 days, all handlers for this trigger will be executed 60 days before the expiration date of an activated license. The default Days Before Maintenance Expiration setting is 30. |
| License Maintenance Expired | This event trigger is executed after a specified number of days past the expiration date of a license's maintenance. The number of days is specified in the Days After Maintenance Expiration field. Valid entries are from 0 to 180 days. For example, if the Days After Maintenance Expiration field is set to 60 days, all handlers for this trigger will be executed 60 days after the expiration date of an activated license's maintenance. The default Days After Maintenance Expiration setting is 30. You can add multiple instances of this trigger with different settings for the number of days after maintenance expiration. For example, you may have one trigger configured for 1 day after expiration, another for 7 days after expiration, and another for 14 days after expiration. |
LAC currently includes the following event handler. Additional event handlers will be added in the future.
Event Handler | Description |
|---|---|
Email Customer | This event handler sends an email to all customer contacts in response to an event trigger. You can customize the email template as follows:
|
Custom Email | This event handler sends an email notification to a comma-separated list of email addresses. |