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New License
Order Created

This event trigger is executed when a new License Order has been added to LAC. 

License About To Expire

This event trigger is executed when a license's expiration date is equal to the current date minus the number of days specified in this trigger's Days Before Expiration field.

Valid entries are from 1 to 180 days. For example, if the Days Before Expiration field is set to 60 days, all handlers for this trigger will be executed 60 days before the expiration date of an activated license. The default Days Before Expiration setting is 30.

You can add multiple instances of this trigger with different settings for the number of days to expiration. For example, you may have one trigger configured for 60 days before expiration, another for 30 days before expiration, and another for 7 days before expiration.

This event trigger is executed after a specified number of days past the expiration date of a license. The number of days is specified in the Days After Expiration field.

Valid entries are from 0 to 180 days. For example, if the Days After Expiration field is set to 60 days, all handlers for this trigger will be executed 60 days after the expiration date of an activated license. The default Days After Expiration setting is 30.

You can add multiple instances of this trigger with different settings for the number of days after license expiration. For example, you may have one trigger configured for 1 day after expiration, another for 7 days after expiration, and another for 14 days after expiration.

This event trigger is executed when a license's maintenance expiration date is equal to the current date minus the number of days specified in this trigger's Days Before Maintenance Expiration field.

Valid entries are from 1 to 180 days. For example, if the Days Before Expiration field is set to 60 days, all handlers for this trigger will be executed 60 days before the expiration date of an activated license. The default Days Before Maintenance Expiration setting is 30.

You can add multiple instances of this trigger with different settings for the number of days to maintenance expiration. For example, you may have one trigger configured for 60 days before expiration, another for 30 days before expiration, and another for 7 days before expiration.

This event trigger is executed after a specified number of days past the expiration date of a license's maintenance. The number of days is specified in the Days After Maintenance Expiration field.

Valid entries are from 0 to 180 days. For example, if the Days After Maintenance Expiration field is set to 60 days, all handlers for this trigger will be executed 60 days after the expiration date of an activated license's maintenance. The default Days After Maintenance Expiration setting is 30.

You can add multiple instances of this trigger with different settings for the number of days after maintenance expiration. For example, you may have one trigger configured for 1 day after expiration, another for 7 days after expiration, and another for 14 days after expiration.

Email Customer

This event handler sends an email to all customer contacts in response to an event trigger. You can customize the email template as follows:

• From the Delay selection list, select the amount of time to delay the handler from being completed after the event occurs, from no delay (None) up to 24 hours delay. For example, if the delay is set to 15 minutes, an email will be sent to the customer 15 minutes after a license order is created for that customer.
• Edit the text in the Subject and Body fields as needed. From the Template Fields dropdown list, you can select variables that complete text using information from LAC; for example, you can use a variable for the customer and contact names, the product name, etc.
• The email template editor UI includes common editing features, such as text styles, hyperlinks, etc. You can also use the Source Edit toggle to switch to HTML source, which supports full HTML, allowing you to create more complex e-mail templates with styles, links and customized tags.

Custom Email

This event handler sends an email notification to a comma-separated list of email addresses.