The information on this page refers to License Statistics v6.9 and newer, which introduced Agent groups. 

Agent groups are available only with Licensing Model 2019.

Administrative users can create and manage Agent groups using the Agent Groups tab in the Groups page, found under the Administration section in the left navigation pane


Agent groups are similar to other group types, with the following additions: 

Adding and removing Agent groups

In addition to adding and removing Agent groups using the Groups page, you can add and remove groups directly from the Agents page.