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If you have any problems installing or running License Statistics, review the log file, described in License Statistics log file, to investigate the cause of the problem. If X-Formation support asks you to enable debug mode, see Enabling License Statistics debug logs.

Troubleshooting for specific issues is covered in the following sections:

LDAP issues

License server issues

Combining realtime and denials data under a single server

License issues

Log file issues

MySQL issues

In addition to these troubleshooting topics, Download latest release components offers pre-release parser file downloads for customers experiencing issues with a particular parser.


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