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- Free up the port by ending the applications that are using it or specify a different port.
- Restart License Statistics.
- Recheck the log file to ensure the error is resolved.
Apache version
Note:Essentially, License Statistics does not support an Apache web server that has a version other than the delivered one. Therefore, when you decide to use an Apache web server that has a version other than the delivered one, you should find a solution to a related problem on your own.
However, when you decide to run License Statistics with an Apache web server that has a version other than the delivered one, make sure that your Apache server is compatible with the License Statistics Apache configuration. You can configure the server settings in the apache/config directory inside the License Statistics installation directory.
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For more information about setting SSL properties for Apache, see Enabling Apache SSL.
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"PHP jobs scheduler encountered a problem" error
If there are problems with LICENSE_STATISTICS_INSTALLATION_FOLDER/log/ui folder permissions, you may see an error similar to the following in the License Statistics log file, licstat.log.
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To confirm that the problem is related to permissions—which may prevent some log files from being written in the LICENSE_STATISTICS_INSTALLATION_FOLDER/log/ui folder—it is recommended to verify that folder—check whether the ui folder contains any files and /or if they are up-to-date. Note that the ui folder may contain either no files or outdated files, depending on whether the problem occurred shortly after installing License Statistics or at a later point in time.
To resolve this issue, you need to increase the ui folder permission settings.