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What should I do if my maximum user count is exceeded?Anchor maximum count maximum count
| maximum count | |
| maximum count |
- For information about how users are counted, see Determining license usage.
- For information about exceeding the number of users that are allowed to be monitored, see License Statistics monitoring limit issues.
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The Min Used column describes the minimum number of used licenses for the feature used in a particular time period.
The value shown by this column depends on the usage data gathered from the license server; therefore, it can be 0 even though the value shown in the Hours Used column is equal or greater than 24 hours. This column can also show a value other than 0 which indicates that the license server was not able to gather proper usage data over 24 hours without interruption; for example, the server was unreachable, disabled, or there were problems with gathering data.
This situation can be illustrated by the following examples:
- The license server was gathering proper usage data over 24 hours, during which time the user was using 2 licenses on different hosts for 6 hours, and no license was used for the rest of the day, i.e. for 12 hours. In this situation the Min Used value is 0 although the Used Time is calculated as follows: 2 * 12 hours = 24 hours.
- The user started the license server at 9 pm and he was using 1 license for 3 hours that remained till the end of the day. The Used Hours value is 3 hours and the Min Used value is 1.
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Why should I renew my software maintenance?Anchor renew maintenace renew maintenace
| renew maintenace | |
| renew maintenace |
There are many important benefits to keeping your X-Formation software maintenance up to date.
All perpetual licenses include 1 year of updates and support (any licenses purchased after the original purchase are added to your current maintenance plan). After the first year, maintenance is available for just 25% of the current, regular (non-discounted) price. This is a significant savings over allowing maintenance to lapse and then repurchasing the software at a later date.
Renewing your software maintenance gives you continued access to the best product support in the industry, which includes:
- Prompt responses to your technical problems by phone or email.
- Participation in Customer Driven Development.
- Access to your existing license files using License Activation Center.
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