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If you have any problems installing or running License Statistics, please review the log file, described in License Statistics log file, to investigate the cause of the problem.

Troubleshooting for specific issues is covered in the following sections:

troubleshooting information for the issue you're experiencing

LDAP issues

License server issues


License issues

Log file issues

MySQL issues

Timezone issues

Query tool executable error

In addition to these troubleshooting topics, Download you can download the latest release components, which offers pre-release parser file downloads for customers experiencing issues with a particular parser.