If you have any problems installing or running License Statistics, please review the log file, described in License Statistics log file, to investigate the cause of the problem. If X-Formation support asks you to enable debug mode, see Enabling License Statistics debug logs.
Troubleshooting for specific issues is covered in the following sections:troubleshooting information for the issue you're experiencing.
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In addition to these troubleshooting topics, Download you can download the latest release components, which offers pre-release parser file downloads for customers experiencing issues with a particular parser.