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If there are problems with an Apache web server, you may see one or more of the following errors in the the License Statistics log file, licstat.log.

Starting secondary apache process timed out. Unable to start apache web server.

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  1. Start License Statistics in debug mode. (See Enabling License Statistics debug logs for instructions on enabling debug mode.)
     
  2. Review the information stored in License Statistics log file, licstat.log. 

You may also see an error similar to the following:

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The License Statistics Usage Monitor is configured by default to use port 80 for the http server, which is used to display License Statistics web-based UI pages in the browser. If this port (or another port you specified in the configuration file) is already being used by another application, you will see an error similar to the following in the License Statistics log file, licstat.log.

Apache is not responding to HTTP requests! Please make sure no other application is blocking port .. or your DNS service works properly!
Please verify that configured port is not in use by other application.
Please make sure that current user has permissions to use configured port.

To resolve this issue:

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