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If you experience problems with LM-X, we may ask you to enable debug mode in LM-X (described below) and send us the log files from the LM-X License Manager log directory.

Enabling debug mode in Windows

To enable debug mode in Windows:

• For client-side logs: Set the environment variable LMX_EXTENDEDLOG (shown below) and then restart your licensed software.

$ set LMX_EXTENDEDLOG=C:\Users\john\lmx-extended.txt
$ my-application.exe

• For the license server: Navigate to the configuration file and add the following line to the file content:
  
  LOG_FORMAT=EXTENDED
  

Enabling debug mode in Linux

 To enable debug mode in Linux:

• For client-side logs: Set the environment variable LMX_EXTENDEDLOG (see the example below) and then restart your licensed software.

$ export LMX_EXTENDEDLOG="/var/log/lmx-extended.log"
$ ./my-application

• For the license server: Navigate to the configuration file and type in:
   
  LOG_FORMAT=EXTENDED

For more information about license server logging, see Enabling and configuring license server logging.