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- License Statistics tracks checked out licenses, not open applications, so ensure that at least one user is logged into the Autodesk application.
- After ensuring that a user is logged into Autodesk, wait for several minutes to determine whether the Agent is reporting usage. If it is still not reporting usage, continue to the next step.
- Open the Windows Task Manager from the machine where the Agent is installed, and go to the Services tab.
- Send X-Formation Support a screenshot of the entire list of services (this may require multiple screenshots if the list is long).
- Zip the following directories (which contain logs and other useful files for troubleshooting), and email the zip files to X-Formation Support:
C:\ProgramData\X-Formation\License Statistics Agent
C:\Users\ %USERNAME% \AppData\Local\Autodesk
C:\Users\ %USERNAME% \AppData\Roaming\Autodesk - In your email to X-Formation Support, include the version number of your License Statistics installation.
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