| Warning |
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| This |
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| page refers to functionality that has been removed from License Statistics |
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| Apache HTTP Server has been removed from License Statistics as of v6.0. |
Apache errors
If there are problems with an Apache web server, you may see one or more of the following error messages in the License Statistics log file, licstat.log.
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- Start License Statistics in debug mode. (See Enabling License Statistics debug logs for instructions on enabling debug mode.)
Review the information stored in License Statistics log file, licstat.log.
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Note: When using Linux, make sure all 32-bit compatible libraries are installed, as mentioned in Operating system and resource requirements. An installation wizard will keep you informed which libraries are missing. If not all 32-bit libraries are installed, you may see one or more of the errors listed above.
"Unable to start apache webserver" error
After upgrading to version 5.12 or newer, if License Statistics is unable to start, you may see the following error message in licstat.log file:
Unable to start apache webserver: exit status 3221225781
This error most commonly appears for Windows Server 2008 or 2012 if there is a missing library (api-ms-win-crt-runtime-l1-1-0.dll) that is required to launch Apache webserverweb server. This library is provided in a Windows update. To resolve this issue, stop License Statistics, install all updates recommended by Windows Update, and restart License Statistics.
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- Free up the port by ending the applications that are using it or specify a different port.
- Restart License Statistics.
- Recheck the log file to ensure the error is resolved.
Apache version
Note:Essentially, License Statistics does not support an Apache web server that has a version other than the delivered one. Therefore, when you decide to use an Apache web server that has a version other than the delivered one, you should find a solution to a related problem on your own.
However, when you decide to run License Statistics with an Apache web server that has a version other than the delivered one, make sure that your Apache server is compatible with the License Statistics Apache configuration. You can configure the server settings in the apache/config directory inside the License Statistics installation directory.
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For more information about setting SSL properties for Apache, see Enabling Apache SSL.
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"PHP jobs scheduler encountered a problem" error
If there are problems with LICENSE_STATISTICS_INSTALLATION_FOLDER/log/ui folder permissions, you may see an error similar to the following in the License Statistics log file, licstat.log.
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To confirm that the problem is related to permissions—which may prevent some log files from being written in the LICENSE_STATISTICS_INSTALLATION_FOLDER/log/ui folder—it is recommended to verify that folder—check whether the ui folder contains any files and /or if they are up-to-date. Note that the ui folder may contain either no files or outdated files, depending on whether the problem occurred shortly after installing License Statistics or at a later point in time.
To resolve this issue, you need to increase the ui folder permission settings.