If you experience problems with LM-X license serverLicense Server, we may ask you to enable extended logging for the license sever and send us the log files from the LM-X log directory for further investigation.
If your request for assistance concerns the client library, you may have to enable client-side extended logging.
When To help us assist you most quickly, when reporting a bug in LM-X, note the following considerations:
- Create a reproduction of the bug that includes a small example demonstrating the problem. Include instructions on how to use your reproduction.
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- Send your own application code
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- if it is compilable.
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- Compress and send all files by email to X-Formation technical support.
Note: In case of large amount of data, the files should be uploaded onto
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- the X-Formation Upload Portal. Each affected client will be given unique credentials to the FTP server.
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- Depending on the
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- type of problem you are reporting, additional information may be helpful:
- Application-specific issues: Assistance is not covered under normal LM-X support and must be
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- treated as hourly consultant work. If this is the case, we will inform you so that you can either request our consultant services or do the debugging yourself.
- You can request our consultant services to obtain a complete implementation of LM-X within your software, where we will assure that the implementation works as expected.