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If you experience issues with License Statistics, you should include a support file in your email to X-Formation Support. You can easily produce this file using the Download Support File button in the Support section of the License Statistics Manager. See Reporting a Bug in License Statistics for more information about obtaining support for License Statistics.
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If X-Formation Support requests a backup of the database, you can create the backup using the Backup button in the Support section of the License Statistics Manager. For more information, see also Backing up and restoring an embedded database.
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