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Note: When using Linux, make sure all 32-bit compatible libraries are installed, as mentioned in Operating system and resource requirements. An installation wizard will keep you informed which libraries are missing. If not all 32-bit libraries are installed, you may see one or more of the errors listed above.

"Unable to start apache webserver" error

After upgrading to version 5.12 or newer, if License Statistics is unable to start, you may see the following error message in licstat.log file:

Unable to start apache webserver: exit status 3221225781

This error most commonly appears for Windows Server 2008 or 2012 if there is a missing library (api-ms-win-crt-runtime-l1-1-0.dll) that is required to launch Apache webserverweb server. This library is provided in a Windows update. To resolve this issue, stop License Statistics, install all updates recommended by Windows Update, and restart License Statistics.

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