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- You can add an Agent group to an Agent by clicking in its Agent Group cell, then clicking the drop-down arrow next to "Select groups" and selecting the group you want to add from the drop-down list.
- You can filter the groups list by typing any part of the group name in the Filter Agent groups area to display only those groups that match your entry.
- You can create a new group for an Agent by typing the desired name and then clicking the list item with "Create new" shown in parentheses next to the name you entered, as shown in the illustration below.
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