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If you experience issues with License Statistics, you should include a support file in your email to X-Formation Support. You can easily produce this file using the Download Support File button in the Support section of the License Statistics Manager. See Reporting a Bug in License Statistics for more information about obtaining support for License Statistics.
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You can reset the password for the License Statistics Administrator (admin) user to its default setting (admin) using the Reset Password button in the Maintenance section of the License Statistics Manager.
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