...
By default, the following fields are synchronized:
SalesForce.com fieldField | LAC fieldField |
|---|---|
Account.Name | name |
Account.Phone | phone_number |
Account.Description | description |
Account.Fax | fax_number |
Account.BillingCity | city |
Account.BillingCountry | country |
Account.BillingState | state |
Account.BillingStreet | street |
Account.BillingPostalCode | zip_code |
Contact.FirstName | name |
Contact.LastName | name |
Contact.Email |
...
Note that the initial synchronization may take some time, depending on the amount of data you have in SalesForce.com. The status of the synchronization, including its successful completion and any problems, are logged in the History grid.
Performing a full re-synchronization
If necessary, you can force a full re-synchronization using the Re-synchronize button, which will re-synchronize all data at the next regular update interval. Full re-synchronization is generally needed only if there are significant changes to your original data set in SalesForce.com, or if LAC enhancements provide new synchronization features you want to take advantage of. A full re-synchronization will also cause any data that was deleted from LAC but that still exists in SalesForce.com to be propagated to LAC. For example, if a customer was deleted in LAC but not in SalesForce.com, the customer (including its contacts) will be re-created in LAC upon full re-synchronization.